Business Words U Should Know

Over 1,000 Essential Words and Phrases! BUSINESS WORDS YOU SHOULD KNOW From Accelerated Depreciation to Zero-based Budgeting—Learn the Lingo for Any Field H. DEAN M C KAY, P H . D. , AND P. T. SHANK Business Words You should knoW From Accelerated Depreciation to Zero-based Budgeting—Learn the Lingo for Any Field h. dean MckaY, Ph. d. , and P. T. shank Avon, Massachusetts I dedicate this book to Susan Shank Mix, my wife, lifelong friend, and trusted advisor. Without her encouragement, creativity, and support, this book would be still in my imagination. —Dr. Dean McKayI dedicate this book to Al Burgos, an accountant with the heart of an astronomer, because without him, no deadline would have been made. —P. T. Shank Copyright  © 2008 by H. Dean McKay, Ph. D. , and P. T. Shank All rights reserved. This book, or parts thereof, may not be reproduced in any form without permission from the publisher; exceptions are made for brief excerpts used in published revi ews. Published by Adams Media, an F+W Publications Company 57 Littlefield Street, Avon, MA 02322. U. S. A. www. adamsmedia. com ISBN 10: 1-59869-146-5 ISBN 13: 978-1-59869-146-7 (paperback) ISBN 13: 978-1-44050-101-2 (EPUB)Printed in the United States of America. JIHGFEDCBA Library of Congress Cataloging-in-Publication Data McKay, H. Dean. Business words you should know / H. Dean McKay, and P. T. Shank. p. cm. ISBN-13: 978-1-59869-146-7 (pbk. ) ISBN-10: 1-59869-146-5 (pbk. ) 1. Business—Dictionaries. I. Shank, P. T. II. Title. HF1001. M26 2007 650. 03—dc22 2007016518 This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional advice.If legal advice or other expert assistance is required, the services of a competent professional person should be sought. —From a Declaration of Princi ples jointly adopted by a Committee of the American Bar Association and a Committee of Publishers and Associations Many of the designations used by manufacturers and sellers to distinguish their product are claimed as trademarks. Where those designations appear in this book and Adams Media was aware of a trademark claim, the designations have been printed with initial capital letters. This book is available at quantity discounts for bulk purchases.For information, please call 1-800-289-0963. Contents Introduction / 1 The Words, A–Z / 2 Appendix: Acronym Index / 247 Acknowledgments T his book is an accumulation of decades of business, education, and management with some remarkable mentors and associates. In particular, I would like to recognize my mentors at the Peter F. Drucker Center for Management, Claremont Graduate School, Professor Joseph A. Maciariello and Professor Peter F. Drucker, along with the other faculty and participants in my decade of association with the univ ersity.I would like also to acknowledge the thousands of associates, peers, and managers in the organizations with whom I have had the pleasure of working these past five decades. To my family, who has been so supportive, I say thank you, Robert, Chris, Melinda, Cameron, Amanda, Dave, Michelle, Marcus, and Meredith. You are my team. P. T. Shank made this book a reality with her voice and creativity as well as hard work. —Dr. Dean McKay M any people helped me make this book happen. Specifically, I would like to thank H. Dean McKay for his business acumen; Ed andMitchell, as always; Stephanie Sauls, for laundry, dinners, flowers, and generally being an amazing friend; Billy Taymor for his patience, humor, and being awake long after most people have gone to bed; Shoshanna Grossman, who saw me through the beginning of it; David Willis, who saw me through the end of it; and all my friends—both real and cyber—who understood and still love me. —P. T. Shank Intro duction W hen Dean and I first started talking about writing this book, we thought it would be very straightforward. We knew we wanted to take the language of business and translate it into plain English.He would choose the words, write the definitions, and take the role of business guru, ensuring the information was accurate. I would write the sentences, handle the technical part of writing a book, and take the role of target audience, ensuring the information was understandable. And we would have the next book in the excellent Words You Should Know series. To a certain extent, that is what happened. Over and over throughout the last year, Dean would present me with a definition, and I would say â€Å"But what does it mean? † until he had simplified it enough that even I could understand it.So it was straightforward. Dean has indeed chosen words and written definitions. I have written sentences. And you are reading this book. But something else happened as well. Once we star ted writing it, we came to realize it had far more potential than we originally recognized, and that was really exciting. Yes, this book can be used in a very straightforward manner: When you hear a business word you don’t understand, look it up and close the book. Easy. But it can be much more than that as well, depending on your needs. Perhaps you need to know more about a concept than simply its definition and usage.An Internet search on â€Å"management style,† for instance, turns up more than 200 thousand results! This book offers related words for each term. Combine a few of them in your search, and suddenly you are closer to finding the information you actually need. Also, throughout the book, you will find boxes with further explanations of many of the defined words. While the definitions for these words are easy to understand, the concepts sometimes are not. The information found within the boxes will help clarify the concepts and how they apply to the busines s world.We sincerely believe this book has become the valuable tool we always knew it could be. Hopefully, you will agree with us, whether you are wellestablished in an industry or just starting out. And who knows, maybe you’ll even come to understand our excitement. We hope you do. 1-to-1 marketing  1 1-to-1 Marketing Customizing the offering to the specific customer needs and desires. This process involves much more than just sales and marketing because the firm must be able to change how its products are configured or its service is delivered based on the individual needs of individual customers.The technology company was successful because of its ability to offer 1-to-1 marketing to all its clients. See also: Direct Marketing, End User 10Q Report A financial statement filed with the U. S. Securities and Exchange Commission by a company, regarding its financial performance. This form is used for quarterly reports under Section 13 or 15(d) of the Securities Exchange Act of 1934. A quarterly report on this form must be filed within forty-five days after the end of each of the first three fiscal quarters of each fiscal year.Investors and brokers are wise to track companies’ 10Q reports before buying large amounts of stock. See also: Financial Statement or Reports, Public Company, Quarterly Report, SEC Filings 10X Change A strategic change from a current state, called X, to a future state in which the change is measured in orders of magnitude. This term refers to those rare moments when something creates a â€Å"10X change†Ã¢â‚¬â€a change ten times greater than your average everyday change. Leadership believes in the exponential growth capacity of each team member.A 10X change is any change in a business environment that could potentially cause an industry change. Business forecasters were aware that the creation of the personal computer would create a 10X change in the industry. See also: Change, Change Management, Strategic Inflection P oints 360-Degree Feedback A means for leadership development; a method and a management tool that provides each employee the opportunity to receive performance feedback from his or her supervisor and four to eight peers, reporting staff members, coworkers, and customers.Every year, the management staff received 360-degree feedback from their peers and staff in order to ensure a positive working environment for everyone in the department. See also: Communications, Empowerment, Human Resources, Motivate, Performance Review accelerated depreciation  4 Ps of Marketing Product, price, place (distribution), and promotion are the major marketing management decisions; these variables are known as the marketing mix. Even though most customers may not be aware of it, nearly all decisions about buying products are based on the 4 Ps of marketing.See also: Distribution, Marketing, Price, Product, Promotion A A-Team An elite group or task force that is willing and able to solve difficult problem s; a team that works together under uncertain conditions to create innovative solutions; a group having a special mission with a leadership role. The new engineer was assigned to the A-team to tackle the division’s most pressing problem. See also: Leadership, Team Building, Teams Abatement A deduction in the amount of money owed. The start-up received rent abatement to help them get things going in their production facility.See also: Obligation, Payment in Kind Ability The quality of being able to perform; skill and aptitude that an employee needs in order to perform successfully the various tasks associated with a job; qualities that enable a person to achieve or accomplish something. It is vital to hire someone based on his or her ability to perform the job at hand. See also: Organization, Performance, Skill Abstract A document that summarizes and explains the important aspects of a larger, more detailed document. The database contained many abstracts from articles on small business.See also: Business Plan, Executive Summary Accelerated Depreciation Depreciation at a greater rate in the early years of an asset’s life; an accounting method. Due to the accelerated depreciation attached to some goods, many people recommend buying slightly used items over brand-new ones. See also: Accounting, Depreciation, Taxes A  A access Access A process of inputting or retrieving data from a computer, network, or system. The staff realized the computers were down when none of them could access the database. See also: Computer, Data, Database, Network Access TimeThe time interval between a request for information and the start of the delivery process for a computer, network, or system. Faster access time was one of the major selling points of the new computer system. See also: Access, Computer, Float Accessory Goods Products used by business operations to function. Examples include computers, fax machines, office copiers, networks, and so on. The small shop had a full inventory but the bare minimum of accessory goods needed to open for business. See also: Administrative Expenses, Back Office, Operations Accomplishment The result of successfully meeting a goal; an achievement.The award was given to the sales team for their accomplishment of increasing profits 20 percent over the estimated goal. See also: Ability, Goals, Objectives, Success Account An organization’s record of all the debits and credits chronologically posted to a ledger showing how each transaction affects a particular phase of a business. Entries are usually stated in monetary figures and reflect the current balances, if any. A bookkeeper is often required to manage multiple accounts and track the strengths of all of them. See also: Chart of Accounts, General Ledger, Ledger AccountabilityTaking responsibility for actions. An obligation to one’s self—an obligation to lead a meaningful life, both in and out of the workplace, that is consistent with oneâ €™s own values. The CEO was impressed by the supervisor’s sense of accountability for everything that happened in his department. See also: Behavior, Governance, Responsibility accounts receivable turnover  Accounting The process of identifying, measuring, recording, and communicating financial information about a business or organization. Accounting information can be a helpful managerial and investment aid in the decision-making process.The accounting firm was known and respected for the efficiency and uncompromising sense of integrity. See also: Accounting Noise, Public Accounting, Purchasing Accounting Accounting Noise Complex rules that may affect the way a company’s performance is related to the public. These rules do not affect the company’s true performance, simply the way that performance is reported. After a company has gone through a major change, it may be difficult for potential investors to cut through the accounting noise to discover how well the business is actually expected to perform. See also: Accounting, Financial Statement or ReportAccounts Payable Money or liabilities owed by a firm to vendor, suppliers, or service providers. The secretary juggled the accounts payable so that the small firm’s bills were paid every month within days of receiving the fees from their clients. See also: Balance Sheet, Liability, Supplier, Vendor Accounts Receivable Money or liabilities due to a firm from customers for the purchase of inventory, goods, or services. Carried in the current-assets section of the firm’s balance sheet. The billing department sent out invoices on all accounts receivable that were not paid in full at the time of service.See also: Assets, Balance Sheet, Customer, Inventories Accounts Receivable Turnover A measurement of how quickly customers pay their bills. The ratio of net credit sales to average accounts receivable. Their bank asked for the accounts receivable turnover report to measure how q uickly their customers paid their bills. See also: Accounts Receivable, Credit, Financial Ratios, Turnover A  A accrual-based accounting Accrual-Based Accounting An accounting method in which income is reported when earned and expenses are reported when an obligation is made rather than when money is received or paid.Retail stores and other businesses that sell products and stock inventory use accrual-based accounting. See also: Accounting, Bookkeeping, Expenses, Income Accrue Accumulate or increase over a period of time. She chose to put her money into a CD rather than just into a savings account because interest would accrue at a faster rate. See also: Depreciation, Expenses, Taxes Accrued Expenses Expenses yet to be paid; accumulated expenses in a given period that will be paid in the future. It was agreed that the accrued expenses owed to the law firm would be paid at the end of the trial.See also: Accrue, Expenses, Period Accrued Interest Interest yet to be paid; accumulated i nterest in a given period that will be paid in the future. She opted to receive all accrued interest from her investments in one check at the end of the year. See also: Accrue, Interest, Period Accrued Taxes Taxes yet to be paid; accumulated taxes that will be paid in the future. The accountant tracked the accrued taxes in order to ensure there was enough cash to pay them when they came due. See also: Accrue, Taxes Accurate Correct and exact; produces flawless work, generally as the result of painstaking care.The accountant was known for being detail oriented and accurate in every aspect of his job. See also: Consistent, Quality action learning  Acid Test Ratio A ratio of current assets minus inventories, accruals, and prepaid items to current liabilities that is used to determine a firm’s ability to meet current debt obligations. According to the acid test ratio, the firm was actually in very good financial shape in spite of the unexpected quarterly losses. See also: Assets , Liquid, Short-Term Debt Acquisition Acquiring control of a business or corporation.The parent company’s primary goal was to staff its new acquisition quickly and well before it began losing money. See also: Due Diligence, Integration, Merger, Purchasing Accounting, Strategy Acquisition Cost The cost of purchasing equipment before sales tax. The start-up bought much of its equipment slightly used in order to keep acquisition costs low. See also: Capital Expenses (CapEx), Hard Assets Acquittance A receipt indicating payment in full, freedom from a financial obligation. Every acquittance was kept on file in case questions arose later about the payment of the bills.See also: Debt, Payments Across the Board Affecting all in an equal manner; comes from the New York Stock Exchange (NYSE) big board, a large board on which stock prices were once written, so when the majority of prices were up or down, the movement was shown â€Å"across the board. † Concern about the economy and rising prices cut consumer spending across the board, not just in the travel industry, over the summer. See also: New York Stock Exchange (NYSE), Stock Action Learning A process in which a group of people come together more or less regularly to help each other to learn from their experience.The company offered action learning programs as a way for senior management to lean on each other and junior management to receive mentoring. See also: Action Plan, Group Processes, Teambuilding A action plan  A Action Plan A list of tasks that needs to be carried out in order to achieve a larger objective; may include other plans, activities, resources, and/or commitments. The action plan was clear and concise so that everyone on the project knew what steps needed to be taken in order to achieve success. See also: Goals, Obstacles, TaskActionable An act, event, or occurrence that carries legal grounds for basing a lawsuit. As offensive as the supervisor’s statements and behaviors had been, her attorney told her they were, unfortunately, not actionable. See also: Arbitration, Audit Activity List A list of the defined activities that need to be completed for a project or task within an action plan. The team was pleased that they had completed their activity list well enough in advance that the whole project moved forward sooner than expected. See also: Planning, Project, TaskActivity Sequencing Identifying how activities affect each other and determining the best order to perform them in order to complete the project. Although the committee’s suggested activity sequencing seemed reasonable on paper, it didn’t take into account ordinary delays expected by the technicians. See also: Program Evaluation and Review Techniques (PERT), Project, Time Management Ad Hoc A team, project, task force, or committee formed to address a specific issue or concern; singular-in-purpose effort; dealing with a particular organizational problem.The CEO created an ad hoc committee to investigate the charges of harassment. See also: Organization, Project, Teams Adaptation to Change Methods and mechanisms that organizations use to react to internal and external environmental changes. Businesses tend to survive longer when their adaptations to change are flexible, open-minded, and already in place prior to major market fluctuations. See also: Adapting, Change, Change Management, Organizations adjustment  Adapting Capable of change from today’s reality to a future state, such as change in response to new markets, globalization, and management changes.Many nonprofit organizations had a hard time adapting to computerization in the 1980s and 1990s. See also: Change, Flexible, Growth Addendum A supplement to a written document. The actor requested that an addendum spelling out the specific needs of his staff be added to the contract. See also: Appendix, Communication Adhesion Contract A contract that generally contains nonnegotiable terms that usual ly favor the party presenting it. The band was known for the outrageous clauses in the adhesion contract they required each venue to sign before they agreed to perform. See also: Contract, Letter of Intent (LOI), TermsAdhocracy A form of organization, usually with little or no structure, that allows for greater creativity and innovation around capturing opportunities, solving problems, and getting results. Once the company moved from a bureaucracy to an adhocracy, several of the program directors had a hard time changing from a very controlling management style to one where staff was allowed more input and flexibility. See also: Bureaucracy, Cross-Functional Team, Management, Organization, Teams Adjustment A debit or credit to a cardholder or seller’s account to correct a transaction error.When the woman’s coat didn’t arrive in the promised amount of time, the store made an adjustment on her credit card to reflect the removal of shipping charges. See also: Accou nting, Credit, Credit Card, Debt A administrative expenses 10 A Administrative Expenses The expenses incurred in carrying out the activities listed in the management and organization section of the business plan. The assistant secretary had to be laid off in order to cut back on administrative expenses. See also: Accounting, Business Plan, Expenses, Income Statement AdministriviaThe day-to-day workings of an office environment required by administrators; Tasks that staff perform to maintain value in an organization that are needed to keep things going forward or to fulfill management needs. The old secretary was invaluable to her boss because of her skill at dealing with administrivia. See also: Administrative Expenses, Task Advertising A tool or management resource for increasing product differentiation and encouraging brand loyalty by communicating the features and benefits of a product/service through the use of radio, television, print, Internet, and other media.Advertising is a large part of any company or product’s success. See also: Benefits, Brand, Communication, Marketing Advertising-Based Model A business model in which a firm generates revenue by charging advertisers for space (for example, in a magazine or on a Web site) or time (as in radio or TV). The weekly neighborhood newspaper was able to stay in business once it switched over to an advertising-based model. See also: Advertising, Business-to-consumer (B to C or B2C), Business Model, Revenue, Web Page Advisory BoardA group of outside experts, typically three to six people, usually recruited by entrepreneurs to provide regular input and suggestions to management. The entrepreneurs brought in an advisory board early in the planning stages of getting the new company up and running. See also: Entrepreneur, Goals, Planning, Vision agenda 11 Affiliate An organization, firm, or other entity with a relationship with another company, peer, or larger entity. Few people realized the community clin ic was actually an affiliate of the nationally recognized hospital and was staffed by many of the same doctors.See also: Control, Network, Relationships Affinity Group An organization made up of businesses (or representatives thereof) with common interests, such as an industry trade association or another group of entrepreneurs. It is important for young professionals to find and join an affinity group that will assist them in becoming comfortable and growing in their chosen field. See also: Trade Association After-Hours Trading Refers to stock trading that takes place outside the traditional trading hours of the major exchanges, such as the New York Stock Exchange (NYSE) and the NASDAQ Stock Market.As more people use the Internet for investment purposes, after-hours trading is becoming more and more common. See also: Stock, New York Stock Exchange (NYSE), Transactions Aftermarket The trading activity in a security immediately after its initial offering to the public; used to define the volatile time before prices stabilize or the secondary market for upgrades, such as the automotive non-factory parts. Casual investors often wait until the aftermarket has settled down before deciding whether to invest in a specific stock. orComputer companies can make large sales based solely on the aftermarket when new technology that is desirable but not necessary becomes available. See also: Capital Market, Initial Public Offering (IPO), Investor, Marketing, Security Agenda A list of items, issues, things to be considered; points to be discussed; outline of topics to be discussed in a meeting. The agenda was so full, he wasn’t sure if they would cover everything in the course of the hour-long meeting. See also: Briefing, Kickoff Meeting, Meetings, Schedule A 1 A aging of receivablesAging of Receivables An accounting method that provides management with information regarding a debt’s age; or a method of estimating bad-debt losses by aging the accounts and then assigning a probability of collection to each classification. The accountant urged the billing department to track outstanding fees because the aging of receivables indicated any accounts more than six months delinquent would be worthless. See also: Accounts Receivable, Debt Agreement An understanding between two or more parties. May be formal or informal, legal or a â€Å"gentlemen’s† agreement.In many parts of the country, a handshake still creates as binding an agreement as a signed contract. See also: Collective Bargaining, Confidentiality Agreement, Contract Alert Managers, executives, and employees who are observant and on the lookout. Aware, quick to understand the real importance and consequences of a situation or an occurrence. The staff of the advertising department had to be alert to the changing values and morals of society in order to create effective campaigns. See also: Human Resource, Observant Allegiance A commitment to a leader or organization that b inds a party (intellectually or emotionally) to a course of action.The business made it clear that its allegiance was to its customers and employees, even before that of the stakeholders. See also: Commitment, Leadership, Loyalty, Stakeholders Alliance Any formal, inter-organizational, collaborative relationship with competitors or suppliers of complementary products and services aimed at avoiding crippling capital investments and gaining market entry or core competencies. The owners of the start-up companies were excited about forming an alliance, secure in the knowledge that they could help each other grow.See also: Collaborate, Relationship analysis 1 Alpha Version Development-stage terminology that expresses that the development of a piece of software is in its early stages and may require much further development. An alpha version of a program is also known as a â€Å"pilot† version, which can be tested for overall usability and training effectiveness. Although the alph a version hadn’t worked the way the designers had expected it to, the lessons learned from its failures were valuable in correcting the design flaws. See also: Feasibility Study, Product Development AmbitiousIntent on advancing, enterprising, having great desire and determination to achieve a certain goal. An advancement in position, authority, earnings, or reputation is usually the objective. The plan to expand the company throughout the Northeast was ambitious, but management thought it could be done based on projected sales and growth. See also: Energetic, Motivated Ambivalence Conflicting emotions or feelings about an individual, team, or organization; mixed feelings leading to uncertainty or indecisiveness. The manager was ambivalent about his team’s performance on the marketing campaign.See also: Conflict, Indecisiveness, Leadership, Management, Uncertainty Amortization The allocation of a lump sum amount to different time periods. Either the paying off of debt i n regular installments over a period of time or the deduction of capital expenses over a specific period of time. Loan companies set up an amortization schedule that allows businesses to pay off their debts slowly so they don’t go under but, at the same time, ensure the lender does indeed get its money back in a timely manner. See also: Capital Investments, Debt, Installment AnalysisThe action of taking something apart in order to study it, such as financial analysis, competitive analysis, or strategic analysis. The analysis of the competing firm’s client list proved they were signing the clients everyone in town was hoping to bring on board. See also: Competitive Analysis, PEST Analysis, Problem Solving, SWOT Analysis, Variance Analysis A 1 A anchor store or client Anchor Store or Client A branded store or client that provides an attraction to draw new customers. The presence of such an anchor increases the market potential for other businesses and makes adjacent loc ations more desirable for entrepreneurs.The mall closed within months after the two anchor stores moved out. See also: Brand, Marketing Angel Capital Start-up money provided to entrepreneurs by friends, family, or wealthy individuals (often referred to as the 3 Fs: friends, family, and fools) whose motives may be non-monetary as well as financial. The company’s first round of financing was angel capital. See also: Entrepreneur, Financing, Seed Capital, Venture Capital Angels Private investors, generally wealthy individuals who are former entrepreneurs or executives who invest in entrepreneurial companies.The young businessmen wanted angels for the company, not just for the monetary assistance but for the advice and experience they would bring to the table. See also: Advisory Board, Angel Capital, Incubator, Investor, Venture Capital Animation Effects used in presentations to improve the audience’s experience; rapid sequential presentation of different graphics to creat e the illusion of motion. Even the most engaging speakers can be more effective with the use of animation in their presentations. See also: Presentation Slides, Visual Aid Annual Percentage Rate (APR)An interest rate that states the true cost of obtaining credit for the duration of the loan. Even an APR that is only half a point lower than others can save a consumer a lot of money over the course of a loan. See also: Credit, Interest, Loan applicant 1 Annual Report A document issued annually by public companies to their shareholders per Securities and Exchange Commission (SEC) regulations; includes information about a company’s performance during the previous year, as well as management’s view of the company’s strategy for the future. Serious investors will pay very close attention to a company’s annual report before investing.See also: 10K, Communication, Financial Statement or Report, Investors Annual Sales Sales or revenue received during the period o f a year, before any expenses are deducted, for providing the firm’s products and services. In a weak economy, simply maintaining annual sales is often considered as much a success as increasing them would be in a strong economy. See also: Income Statement, Revenue, Sales Antitrust Laws that prohibit agreements in restraint of trade, monopolization and attempted monopolization, anticompetitive mergers and tie-in schemes, and, in some circumstances, price discrimination in the sale of commodities.The antitrust laws apply to virtually all industries and to every level of business, including manufacturing, transportation, distribution, and marketing. Antitrust laws were established to help ensure every company has the opportunity to succeed or fail on its own merits, without being held back by larger, already established businesses. See also: Entry Barriers, Monopoly, Predatory Pricing Appendix An addition to the end of a document. In a business or feasibility plan, it may inclu de copies of product/service information, legal agreements, resumes of principal owners, and so on.Although people tend to ignore the appendix of a document, it often contains important, albeit secondary, information. See also: Communication, Contract Applicant One who is seeking employment. Employers appreciate having a large applicant pool because it tends to increase the chances of finding the right person for the position. See also: Employ, Employee A application 1 A Application A form to be filled out by a job candidate when seeking employment, or the use of computer-based programs to process data for specific purposes.Many companies have applications online, which allows people to apply for positions with ease. or Since the business world has become computerized, having a working knowledge of several different applications is beneficial to job applicants. See also: Applicant, Applications Software, Data Processing Application Service Provider (ASP) Party that offers an outsou rcing mechanism whereby it develops, supplies, and manages application software and hardware for its customers, thus freeing up customers’ internal IT resources.The application software resides on the vendor’s system and is accessed by users through a Web browser using HTML or by special-purpose client software provided by the vendor. Using an ASP can be risky because if the vendor goes under or closes, information can be lost with very little, if any, warning to the customers. See also: Client, Information Technology (IT), Server Application Software Software applications that are intended for end-users, such as database programs, word processors, and spreadsheets. Application software runs on top of system software.Application software can often be purchased to upgrade a computer’s capabilities. See also: Application, Data Processing, Information Technology (IT) Appraisal A written document by a professional appraiser estimating the value or quality of an asse t as of a given date or a performance evaluation of an employee. It is important to get a fair appraisal prior to purchasing a big ticket item. The company required yearly performance appraisals of all the employees. See also: Employee, Promotion Appraise Estimating the value or determine the cost of an item or enterprise.When the situation was appraised objectively, moving the company out of the city really was the best course of action in the long run. See also: Appraisal, Valuation arbitration 1 Appreciation An increase in the value of an asset. The appreciation in property values expected in the neighborhood made buying even a small house an excellent investment. See also: Assets, Capital Appreciation, Valuation Appropriation The application of the payment of a sum of money, made by a debtor to his creditor, to one of several debts as money that has been set aside by formal action to pay some known or anticipated costs.The bookkeeper insisted on an accounting of the funds appro priated for each step of the loan repayment process because she feared the company was overreaching its financial abilities to pay back new loans. See also: Creditor, Debt Arbitrage The opportunity to profit from a simultaneous purchase and sale of an asset; a rare and short-lived situation because market forces will close the gap between the purchase and sale prices, thus ending the opportunity. The speculator realized she needed to take advantage of the arbitrage before the window of opportunity closed and the market prices equalized.See also: Risk, Security A rbitrage is the opportunity to obtain a risk-free profit from the simultaneous purchase and sale of an asset, thus capturing the price differentials in similar or different markets. Such arbitrage opportunities are rare and short-lived as market forces will drive toward price convergence and eliminate such arbitrage opportunities. Arbitration A form of alternate dispute resolution in which a neutral third party hears the res pective positions and renders a decision. The contract disputes were eventually resolved when the company and the union were ordered into arbitration.See also: Conflict Resolution, Mediation A articles of incorporation 1 A Articles of Incorporation A document filed with the secretary of state of the state of incorporation detailing things such as a company’s purpose, powers under state law, classes of securities to be issued, and the rights and liabilities of directors and shareholders. One of the first steps taken by a new business needs to be filing its articles of incorporation so that every step thereafter is legal. See also: Board of Directors, Incorporate Articulate The ability to express oneself distinctly; able to speak effectively.The CEO was disappointed to learn that as articulate as she had been during interviews, the new employee didn’t have the skills or knowledge base to get the job done. See also: Persuasive, Understanding Artificial Intelligence (AI) Using the power of a computer or network to improve the quality of management decisions, particularly complex strategic choices. Many spam blockers use AI to filter out e-mail that is unsolicited, which in turn improves efficiency. See also: Computers, Data Mining, Expert System, Fuzzy Logic, Strategic Choices Asking Price The price an owner places on an asset he is willing to sell.The asking price is also viewed as a benchmark price where the buyer and seller can begin negotiations since an agreed-upon price has yet to be reached. During a housing boom, it is not uncommon for sellers to get above the asking price on a property. See also: Benchmark, Bid Price Aspirin Count Theory A market theory that suggests that aspirin production and stock prices are inversely related, therefore when stock prices drop, aspirin production increases. The aspirin count theory may be based on an old wives’ tale but it certainly makes sense as well. See also: Stock, Economics sset-based financi ng 1 Assertive The ability and willingness to speak up without hesitation, make a position known; characterized by decided, often emphatic, statements and actions. A good supervisor is able to juggle being assertive with diplomacy skills. See also: Attitude, Positive Assessment An official estimate of the value of something for the purpose of computing property tax. Based on the assessment, the house was worth far more than the young couple could afford to pay for it. See also: Taxes, Valuation Asset Lending The loaning of money on the value of assets offered as security.The lender is protected from loss by the liquidation value of the assets. Although she generally didn’t like asset lending, the antiques presented as security were worth the risk she incurred by offering the couple the loan. See also: Assets, Loan Asset Redeployment The strategic relocation of enterprise assets in order to increase profitability through improved competitive advantage. The small company decid ed to try asset redeployment to help bring in more money so layoffs wouldn’t be required. See also: Assets, Competitive Advantage, Strategy Asset Turnover A company’s total sales divided by its total assets.This ratio measures the overall efficiency with which a company uses its assets to produce sales. The higher the measure, the more efficient the business model. The investors were pleased to see the asset turnover on the rise after three straight quarters of watching the ratio fall. See also: Assets, Financial Ratios, Profit Margin, Revenue, Turnover Asset-Based Financing Financing an enterprise by using its hard assets for collateral to acquire a loan of sufficient size with which to finance operations. Asset-based financing can be a safe or a risky choice depending on the strength of the company being taken over.See also: Assets, Financing, Leveraged Buyout (LBO), Loan A assets 0 A Assets Anything on a company’s books considered as having a positive moneta ry value. Assets are reported on a firm’s balance sheet. Although the firm seemed financially secure, the accountants were beginning to become concerned about its dwindling assets. See also: Balance Sheet, Return on Assets (ROA) Assign To transfer a right or interest to another person. On his twenty-fifth birthday, the young man was assigned his half of his father’s share in the business. See also: Project, Resource AssumptionsFactors that are believed to be true and affect business planning. Assumptions may impact risk and should always be documented and validated. Organizations make assumptions about many internal and external factors, including customers, competitors, industry evolution, regulation, technology, and the organization’s resources, competencies, and cash flows. Inaccurate assumptions about the dot-com industry led to the bubble bursting in the 1990s. See also: Business Plan, Organizations, Resource At-Will Employment An employment policy that all ows employees and employers to terminate the working relationship at any time.Many seasonal and part-time employees are hired with an at-will employment understanding. See also: Employee, Termination Attrition A reduction in the number of employees through retirement, resignation, or death. Some downsizing may occur through attrition, while others take place more aggressively through layoffs and terminations. See also: Downsizing, Employee, Retirement, Rightsizing average selling price 1 Audit To examine an individual’s or organization’s records in an attempt to verify accuracy and legal compliance. Insurance companies may audit clinic records at least once a year, provided they offer reasonable notice.See also: Accounting, Adjustment, Due Diligence Authentication The process of confirming a user’s identity; commonly done through the use of passwords or digital certificates. Most credit card companies use security questions to ensure authentication of the calle r. See also: Authorization, Information Technology (IT), Password Authority Permission or approval to make decisions for team, organization, or firm; the power to command actions be taken; legitimacy to lead. In order to be effective, managers need to have the authority to make decisions without double-checking with the CEO or president.See also: Adhocracy, Delegation, Organizations Authorization Validating the authenticity of something or someone; approval of a bank card transaction by the card-issuing bank for a specified dollar amount. Authorization is a critical step in processing credit cards for purchase of merchandise online. See also: Authentication, Bank Card, Charge-Back, Credit, E-Commerce, Gateway, Power of Attorney, Sales Transaction Average Annual Growth Rate A measure of the rate of change in a firm’s annual sales. The average annual growth rate can indicate the overall health or weakness of a company.See also: Net Worth, Revenue, Sales Average Selling Price (A SP) The average price for all items sold during a particular time frame, usually calculated for a specific category or a single seller’s sales. Online auctions benefit customers because products can be bought well below the ASP. See also: Distribution, Price, Retailer A award  A Award A final decision that is rendered in favor of one party or something that is given on the basis of merit or need. Many people believe there should be no upper limit to what juries may award victims in malpractice suits. orThe team was thrilled to win the award, especially in light of the strength of the national competition. See also: Grant, Honor B Baby Boomers Consumers born from 1943 to 1960, characterized as experimental, individualistic, free spirited, social cause–oriented, distrustful of government, and generally cynical. As the largest generation cohort in America, they have dominated the market’s attention and driven product development. Many ad campaigns are directed to ward baby boomers’ reluctance to admit that they are aging. See also: Cohort, Market Research, Marketing Back OfficeAdministrative functions that support the processing of online transactions such as e-mail confirmations, shipping and tax calculations, packing slip creation, and report generation. For every online store, there is someone in front of a computer handling back office issues. See also: Administrivia, General and Administrative (G&A) Expenses, Overhead Back Order Part of an order that was not filled when the initial shipment was made. Back orders are usually shipped when the items become available, without requiring the customer to place a reorder. See also: Backlog, CustomerBack Pay Wages that an employee is entitled to when the employer is found to be in violation of standard employment practices. He received his back pay after going for an extended period of time without a paycheck. See also: Employee, Wage bailout clause  Backdating Placing a date on a docum ent that is prior to the date the document is actually drawn up; a process that makes a document effective from an earlier date. Both parties agreed to backdate the contracts to the day they had first discussed the arrangement. See also: Agreement, Contract, Stock Option BacklogCustomer orders on products that are planned for shipment or delivery in the future. The clerk was able to check the backlog and tell the customer when his equipment would be delivered. See also: Back Order, Sales Backup A copy of a file or application that is kept separate from the original as a precaution against data loss in the event the original is lost or destroyed; or (two words) to make a copy of original work. It is vital to keep a backup of all documentation stored on a hard drive. or He didn’t back up the data, so we lost last week’s work. See also: Computer, Data, Data Recovery, SoftwareBad Credit The result of a company or individual being late or defaulting on bill payment. He was concerned about qualifying for the loan because of the bad credit he had accrued while he was in college. See also: Credit, Default Bad Debt Money that is still owed on an account and is past due; a debt that cannot be recovered. Once the firm declared bankruptcy, its lenders had to write off their accounts as bad debt. See also: Debt, Insolvency, Risk Bailout Clause A clause in a contract that allows a party to get out of the contract. They decided to accept the bailout clause despite some reservations.See also: Cancellation, Contract, Negotiation, Termination B balance sheet  B Balance Sheet A statement of the book value of a business, corporation, or individual at a particular date. The balance sheet provides a snapshot of the organization’s assets, liabilities, and net worth or shareholder equity. Her business acumen allowed her to interpret a company’s balance sheet more accurately than most, so she knew what was a good investment even when others missed the opp ortunity. See also: Assets, Financial Statement or Reports, Fiscal Year, Income Statement, Liability, Net Worth, Profit and Loss (P&L) Statement Balanced ScorecardA process that enables organizations to translate a company’s vision and strategy into implementation by working from four perspectives: financial, customer, business process, and learning and growth. This not only allows the monitoring of present performance, the method also tries to capture information about how well the organization is positioned to perform in the future. The balanced scorecard enabled the consultants to understand where the company wanted to go in the future and help its staff understand how to get there. See also: Critical Success Factors (CSFs), Metrics, Organizations, Strategy, Teams, Vision BankA financial institution; a commercial institution licensed as a receiver of deposits; a business for keeping, lending, exchanging and issuing money. A bank-issued card that authorizes the holder to re ceive bank services and that often functions as a debit card is an important tool for any business. See also: Bank Statement Bank Card A form of payment using either credit or debit from a bank account; any valid card issued by a card association or other card-issuing organization that is presented in payment for goods and services or to obtain cash advances. Many people appreciate being able to use a bank card instead of having to carry cash.See also: Bank, Credit Card Bank Statement A record of a firm’s account that is regularly provided by the bank, either in print or online. Our accountant reconciles the firm’s bank statement each month. See also: Bank, Cash Basis Accounting, Deposit Transactions barrier  Bankruptcy A state in which an entity is unable to meet its obligations and seeks court protection from its debtors. If the bankrupt entity is a firm, the ownership of the firm’s assets is transferred from the stockholders to the bondholders. Shareholders are the last people to get paid if a company goes bankrupt.Secure creditors always get first grabs at the proceeds from liquidation. Also called Chapter 11. The company decided to file for bankruptcy rather than to accumulate more debt and destroy its reputation even further. See also: Assets, Creditor, Debt, Stockholder or Shareholder Banner Ad Internet advertising using graphics on a Web page to direct a viewer’s attention to a product or service. Banners link to further information and Web pages. The online store charged other businesses a small fee to have banner ads on its Web site. See also: Advertising, Hyperlink, Internet, Web Page, World Wide Web (WWW) Bar ChartA schedule that shows project activities with associated start and completion dates. The bar chart was posted where everyone involved with the project could see it and be sure to stay on target. See also: Activity Sequencing, Business Plan, Critical Path Method (CPM), Gantt Chart, Milestone, Projects Bar Code An identifying mark made from a pattern of bars and spaces. A bar code is generated for individual items based on the item name/number or stockkeeping unit (SKU) on the item record. If a bar code is ripped or missing, it can be difficult for clerks to find the price of an item. See also: Inventories, Inventory Control, RetailerBarrier Conditions that create difficulty for an organization to meet a goal or objective; something that prevents progress or success toward an end. There is a long-standing debate about how much of a barrier race and gender are in the corporate world. See also: Entry Barriers, Obstacles B barter  B Barter The exchange of one commodity for another without the exchange of money. Although the project had very limited assets, the team met its goals through a barter arrangement. See also: Commodity, Microeconomics Baseline The agreed-upon plan to which all subsequent plans will be compared for cost, schedule, and performance.The initial product was so successf ul that everyone agreed it would be unfair to use it as a baseline for the projects that were scheduled to follow. See also: Business Plan, Performance, Schedule Basis The cost or value of an asset as adjusted for tax purposes. Securities also have a basis, which is determined by the price an investor pays for the security plus any other incremental fees. The basis is then used to determine capital gains or losses for tax purposes when the stock is eventually sold. She had bought stock at a high price, but because she had been given more shares as a gift, the basis was very reasonable.See also: Capital Gains, Taxes Behavior A manner, action, or set of actions performed by a person under specified circumstances that reveal some skill, knowledge, or attitude; a way of conducting oneself. The goal of training is to teach new employees the proper behavior in any situation, including unexpected or stressful ones. See also: Attitude, Knowledge, Skill Beliefs Assumptions and convictions th at a person holds to be true regarding people, concepts, or things; an organization’s understanding of cause-effect relationships. Many people choose to work for organizations that share their political, social, or environmental beliefs.See also: Behavior, Convictions, Mindset, Organizations big, hairy, audacious goals  Benchmark A standard of reference used for comparison; a process of comparing practices within a company to the very best practices in some of the very best organizations, within and outside the industry; a process for measuring â€Å"best practice† performance and comparing the results to corporate performance in order to identify opportunities for improvement. The overwhelming success of the holiday ad campaign was the benchmark by which all other campaigns would be measured. See also: Competitive Advantage, Core Competencies, Metrics, Strategy BenefitsA collection of advantages; solutions offered to customers through a company’s products/ser vices; the advantages that are inherent in a product/service or that customers expect to receive and that motivate customers to purchase it. An effective ad campaign communicates the benefits of buying a specific product well enough that consumers believe they need the product. See also: Communication, Marketing, Sales Bid An offer of money in exchange for an item that is for sale. Once the national chain made a bid for the shops, the medium-sized businesses dropped out because they knew they couldn’t match the prices the larger company could offer.See also: Asking Price, Bid Price Bid Price A price offered by a prospective buyer to begin the negotiation process of buying a security or business asset. Although the firm had been in his family for years, the man was tempted by the increasingly high bid prices being offered by the competitors. See also: Bid, Negotiation Big, Hairy, Audacious Goals (BHAGs) A goal, vision, or plan that causes the organization to stretch to obtain the result; a challenge by leadership to an organization to fulfill a mission or strategy. By setting BHAGs, companies often accomplish far more than if they had set goals that would be expected to be met easily.See also: Catalytic Mechanisms, Goals, Strategy B bill of sale  B Bill of Sale A written agreement stating the terms by which ownership of goods is transferred to another party. It is wise to get a bill of sale for any large purchase item you cannot simply carry away. See also: Agreement, Term Sheet Bit The fundamental informational building block used by all computers. A bit is a single character in a binary number. The digital camera images contained 3 million bits of information. See also: Computer, Data, Information Blog A journal that is available on the Web; frequently updated, chronological entries on a particular topic.This word was created from the combination of the words â€Å"Web log. † These days, teenagers are as likely to host a blog in order to keep in touch with their friends as they are to use the phone. See also: Communication, Internet, Link, Media, Web Page, World Wide Web (WWW) Board of Directors A group of people elected by a corporation’s shareholders to oversee the management of the company. A board often consists of executive and nonexecutive directors. Executive directors play an active part in running the company, while non-executive directors are there to offer advice.The program supervisors reported to the board of directors on a quarterly basis. See also: Chairman of the Board (COB), Chief Executive Officer (CEO), Strategy Bonds Debt securities that pays the holder a fixed sum on a regular schedule for a fixed term. Bonds are issued by corporations and governments; they come in a wide variety of types. In the past, the United States government has issued war bonds in order to maintain a cash flow during wartime. See also: Debt, Security bookkeeper  Bonus A sum of money or equivalent incentives given to e mployees in addition to base compensation.Bonuses can also come in the form of extra vacation time, gifts, and other nonmonetary awards. Even when business was slow, the store owner made sure his staff received holiday bonuses to show his appreciation for their hard work. See also: Compensation, Intangible Rewards, Perquisite or Perk Rewards Book Inventory The balance of the inventory account after all incoming inventory is added and the cost of outgoing goods is subtracted. The book inventory type of perpetual inventory system is usually verified annually by taking a physical inventory and reconciling any discrepancies. See also: Accounting, Inventories Book ValueThe value of an asset as reflected in the books of the company owning the item. The book value of the items at auction could never accurately represent the sentimental value several of the pieces had to the buyers. See also: Accounting, Assets, Balance Sheet, Liability, Net Worth Book-to-Bill Ratio A measure of sales trend s of a company or overall industry. The ratio divides the amount of new orders â€Å"booked† by the value of the products shipped each month (or â€Å"billed†). The strength of the technology industry can be measured in part by watching the book-to-bill ratio every month. See also: Ratio Analysis, Revenue, Sales BookkeeperA person who records the accounts or transactions of a business in a general ledger. The store owner hired a bookkeeper to handle finances when she opened her second shop. See also: Accounting, General Ledger B bookkeeping 0 B Bookkeeping The practice or profession of recording the accounts and transactions of a business through a systematic and convenient record of money transactions in order to show the condition of a business enterprise. Having an accurate and trustworthy bookkeeping staff is vital to the success of any large business. See also: Accounting, Bookkeeper Bookmark A marker or address that identifies a Web site or Web page.Most Web bro wsers allow users to save and organize bookmarks as a convenient way to mark Web sites for future reference. Most browsers have a section called â€Å"favorites† where users can bookmark their favorite sites for easy access. See also: Application Software, Web Page, World Wide Web (WWW) Boom A period when business expands and the economy experiences rapid growth and rising prices. During such a period, there is an increased demand for goods and services and unemployment rates fall. The boom that resulted after the election showed the country’s faith in the new president’s economic policies.See also: Demand, Economics, Leading Indicators Boot Camp An indoctrination program in some aspect of leadership or management; going to such a program means being immersed in a discipline or topic with a group or team of cohorts. The board recommended everyone on the management team attend boot camp on cultural differences before the expansion into Europe took place. See also : Leadership, Teams Bootstrapping A management approach that uses internal methods to generate money to be used for a proposed project or venture; a low start-up, pay-as-you-go approach to launching businesses.Many managers believe that bootstrapping rather than waiting until a new company has more than enough start-up monies helps create a sense of excitement and energy that bonds the staff and makes the company stronger in the long run. See also: Seed Capital, Start-Up, Venture Capital brainstorming 1 Boston Consulting Group Box (BCG Box) A framework for analysis and communication strategy for a business with a portfolio of products, services, programs, strategic business units or companies. The consultants used a BCG Box to present the analysis of the programs.See also: Cash Cow, Competitive Advantage, Dog, Harvest, Strategic Business Unit (SBU), Strategy Bottleneck Anything that slows down or impedes by creating an obstruction or that halts the progress or flow of an activity, process, or operation in an organization. The computer glitch caused a bottleneck throughout the entire production line. See also: Barriers, Obstacle Bottom-Up An estimating technique in which every activity is individually estimated and then added together to determine the total project estimate. Each department was required to provide the CEO and the treasurer with a bottom-up budget every year.See also: Budget, Business Plan, Decentralized, Organizations, Planning, Structure Bottom Line The line in a financial statement that shows net income or loss. Based on the bottom figure on a profit-and-loss statement, it refers to an organization’s most important measure of success: profits. Even established businesses must keep an eye on the bottom line in order to continue to be successful. See also: Income Statement, Loss, Profit, Valuation Brainstorming A management technique used to foster ideas, solve problems, set goals, establish priorities, and make assignments for employee accomplishments.As a semistructured creative group activity, this method is used most often in ad-hoc business meetings to come up with new ideas for innovation or improvement. The committee came up with several good fundraising ideas in one brainstorming session. See also: Creativity, Innovation B brand  B Brand The symbolic embodiment of key information that differentiates a product or service from the competition. Brands matter because companies act just like people when it comes to evaluating what products or services to buy. Many teenagers can identify popular brands faster than they can identify current world leaders.See also: Brand Equity, Brand Loyalty, Brand Management, Customer Loyalty, Marketing, Value Proposition A brand and branding today is a strategic tool that helps the supplier cut through the morass of the market, get noticed, and connect with the customer on many levels and in ways that matter. Consumers are drawn to brands’ irrational benefits (status, prestige, affinity, self-security). Business customers specify and purchase based on rational drivers (pricing, product performance, metrics). Brand Equity The total or intrinsic value of a brand.Awareness of a firm’s products or services are measured by consumer goodwill, l

Jasper Jones †to what extent is the novel quintessentially Australian Essay

To what extent is the novel quintessentially Australian? Jasper Jones is an Australian novel by Craig Silvey that explores issues prominent in the author’s 1960s context. Set in the fictional mining town of Corrigan, the novel is a bildungsroman following Charlie Bucktin as he is awakened to the harsh reality of human nature. The novel addresses the main themes of morality, justice and trust, but these universal human issues are coloured by an Australian setting, reflective of Silvey’s contemporary context. The issues of morality and ethics have always been fundamental to the human struggle, but Silvey explores these themes through uniquely Australian concerns, namely the plight of the outcasts, in the treatment of indigenous Australians and immigrants. The setting of the novel, a small town where people are ignorant and bigoted, is representative of the same issues in the wider Australian context. It is made clear to Jasper that â€Å"This town, they think I’m a bloody animal.† due to his half-Aboriginal heritage. The animal metaphor and emotive language highlights Corrigan’s non-tolerance towards racial differences, while the first person perspective depicts the damaging effect this has upon an outcast individual. This is reinforced by the treatment of other characters such as the An family – â€Å"Go back to Hanoi, rats.† The repetition of derogatory animal metaphor and the aggressive tone reveals the prevalent racism. Charlie himself is also bullied for using words that are â€Å"too clever†. Silvey’s portrayal of Corrigan is representative of the morality of his own society. In this racist and anti-intellectual Australian context, outcasts are isolated and beaten down. The theme of justice is closely linked to that of morality; in a town with corrupted values, can justice ever be impartial? Charlie’s moral conflict over whether or not to report Laura Wishart’s body explores the idea of moral relativity. He is aware that â€Å"All that matters is the fact of this girl’s death and the town’s imagination†. The collective town is characterised as an anthropomorphic entity with skewed values; forcing innocent boys to act as if guilty. â€Å"I feel I am caught in a rip, being dragged out further and deeper against my will.† The use of the simile  conveys the boys’ helplessness to enact justice in the face of the â€Å"town’s imagination†. The body itself is a symbol of the novel’s underlying moral dilemmas. In disposing of Laura’s body, Charlie explicitly says that â€Å"I’m committing a crime.† He knows that helping Jasper is the right thing to do, but the use of the word crime, and all it connotes, illustrates how morality can be contrary to traditional justice. The issues of morality and justice explored are unquestionably universal in nature, but the novel’s particular setting and situation renders it a striking commentary on quintessentially Australian concerns. The value of trust and loyalty is also one that is common to all human experience, and it is this that defines Charlie and Jasper’s relationship; which is forged at the beginning of the novel by the crisis of finding Laura’s body. â€Å"Trust me. You got to trust me. Like I trust you.† Jasper’s pleading tone and the repetition of the highly emotive word â€Å"trust†, begging Charlie to help him escape the injustice of being wrongfully persecuted, cements trust as a key value in the novel. With this trust, Charlie is able to look beyond Jasper’s race and form a bond with him, despite the town’s negative stereotyping. He states that â€Å"I am the ally of Jasper Jones†, and helps him despite his conflicted morals. The word â€Å"ally† suggests that despite not knowing Jasper very well, they share a mutual trust and dependence. The relationship between the boys is reminiscent of the loyalty and comradeship between soldiers, bonded by trial. Against the backdrop of the Vietnam War, these values were highly important to the Australian cultural identity in Silvey’s context. Through Charlie’s coming of age, Silvey’s Jasper Jones presents a compelling insight into the duality of morality and the human values of loyalty and justice. Though these are undeniably universal in nature, Silvey explores these issues through the lens of his own Australian context, to give a novel which is quintessentially Australian and yet fundamentally human.

Company profile report Essay Example | Topics and Well Written Essays - 1500 words

Company profile report - Essay Example For instance, it has sponsored various global events such as world cup, Olympic, premier league, NBA and other sports. The company’s history traces back to the year 1886. Out of personal curiosity, a pharmacist based in Atlanta, Dr. John S. Pemberton created a soft drink that soda kiosks sold. The innovation involved creation of a flavored syrup, mixed with carbonated water and sampled for fitness. The pharmacist’s bookkeeper, Frank M. Robinson, later named the beverage and went ahead to design its trademark that is still used distinctively today. Within the succeeding two years, prior to his death in 1888, Dr. Pemberton sold out portions of the business to various shareholders. Majority of these sales went to then Atlanta businessperson, Asa G. Candler. Asa’s leadership expanded distribution of the beverage to beyond Atlanta. Soda fountains grew rapidly beyond Atlanta and in 1894; Joseph Biedenharn established the first bottling machinery in Mississippi. The growing demand for Coca-Cola and the desire for the product’s portability motivated him to become the first to bottle the beverage. Five years later, three businesspersons, Benjamin Thomas, Joseph Whitehead and John Lupton, secured bottling and selling rights for Coca-Cola. They established the first-ever large scale bottling system in Chattanooga, Tennessee. Early bottlers were constrained by product imitation by competitors and absence of packaging consistency. Stiff competition led to unanimous agreement among the bottlers to a distinctive bottling of the beverage. In 1916, they approved the design of the contoured bottle. The bottle set the brand aside from the competitors and remained so until its trade marking in 1977. Adverts of the product existed as early as the 1970s. It is during then that the brand’s advert depended on and or drew from funs, friends and even memorable moments. The company also had its first computer

History - Globalization in China Essay Example | Topics and Well Written Essays - 5500 words

History - Globalization in China - Essay Example This perception has been disregarded by most Chinese who argue that they have learnt from their country’s long history that isolation often results to backwardness especially considering its vast population (Gerschenkron 842). Among the Chinese, globalization is often viewed as a double- edged sword which brings both challenges and opportunities, as well as advantages and disadvantages. Opportunities and advantages can be achieved in China in the wave of globalization through correct strategies and policies. As a matter of fact, China needs globalization more than any other country of the world considering its vast economic and population size (Huang 65). Since its contribution to the world is immense, its participation in globalization is not a one- way street. The country not only serves as one of the biggest markets for world’s products and services but also as one of the world’s greatest producers of goods and services. It should be noted that even though Chi nese economy integration into the world’s economy has deepened over the years, the issue of globalization in China is considerably controversial (Walter and Howie 107). The transitions and growth of the Chinese economy have been critical in integrating it into the world economy in the wave of globalization. ... Growth in the China context is the realization by the leaders of China after the death of Mao Zedong in 1976 that their country was developing and poor and therefore it was important to deliver sustained jobs and incomes in order to propel their country to success and to grip of world power (Naughton 103-4). Just like other countries that are experiencing globalization, China’s economy and the globalization process is linked to the political issues in the country. The rapid growth of the Chinese economy in the face of globalization and its deepening integration into the global economy can be greatly attributed to the policies that have been implemented by the Chinese government. The government has in the recent past have been setting incentives so as to enable the state firms to profit from the income that they earn on sales from transactions with other â€Å"clients† across the world, as well as their transactions with the state. It is worth noting that, in response to the globalization of the world’s financial system, the government of China has in recent times restructured the country’s banking system among other restructuring that aim at aligning the country’s financial system with the world’s, so as to benefit from globalization processes (Huang 178-9). More importantly, it should be noted that even though China has recorded a remarkable success in the globalization process, there is no general understanding of globalization among the Chinese. Majorly, the understanding of globalization among the Chinese revolves around the following three aspects. One, many of the Chinese elite tends to believe that the globalization trends are inevitable. To them, there is no alternative to globalization and all

Baker v. Carr (1962). The Voting Rights Act of 1965 Essay

Baker v. Carr (1962). The Voting Rights Act of 1965 - Essay Example xamines the underlying causes that preceded this historically important case that sought to ‘even the playing field’ for all citizens and review the immediate and enduring effects of the decision. Charles Baker, a Republican County Judge from Tennessee who resided in that state’s largest city, Memphis, along with a long list of plaintiffs, mostly from urban areas, including the mayor of Nashville, brought a complaint to the U.S. Federal Court in Tennessee in 1959 that would forever alter the way all states apportion their voting districts. Though Baker was not the lone complainant, his name appears on the case because it was, by virtue of the alphabet, at the top of the list. Baker, et al. sued the Secretary of State of Tennessee Joe C. Carr, whose responsibilities included supervising the election process and enforcing the redistricting regulations in that state (Baker v. Carr, 1962). The issue and resolution went far beyond these two individuals for whom the case is known. Baker accurately alleged that the State of Tennessee had not drawn new redistricting borders in 60 years (since 1900) which was in violation of the Tennessee Constitution which mandated that new voting districts be drawn every 10 years. Redistricting following each ten-year census results, as the Founders intended, is done so as to better reflect population growth and decline in different areas of the state and assures fair and more equal government representation. The concern of the plaintiffs was that although more people now lived in cities rather than rural areas as was the case in 1900, the Tennessee legislature was still dominated by the rural population. â€Å"Baker lived in a district whose population had grown larger than some neighboring districts and by the time of the lawsuit, Shelby County, where Memphis is located, had 10 times the population as some of the rural districts of Tennessee. Thus he claimed that Memphis was underrepresented† (Krakow, 2006). Baker, et al.

Human rights Essay Example | Topics and Well Written Essays - 1500 words

Human rights - Essay Example However, despite the urgency that terror attacks require of the legal attention, human rights are to be put into perspective as the legislations are crafted. Critics of majority of the recently crafted legislations concerning terrorism activities argue that the legislations fail to acknowledge the provisions of human rights as ought to be. In particular, the article five of the European convention of Human rights has clear provisions as regards the universal human rights ascribed to detainees, or arrests on suspension. Terror attack suspects usually face arrests and detention before prosecution in a court of law locally or even across borders through deportation. During the arrests, detentions as well as the transfer from one country to another, the suspects or the culprits are normally subjected to extreme torture, physically as well as psychologically which according to human rights provisions are not warranted for. As the project describes, the legislation on terror activities hav e greatly revolutionized especially since the 2001 great attack in New York city in America. However, the human rights activists have on the other hand designed and imposed the provisions of human rights that when evaluated against the terror legislations, the laws are all violations to the rights as provided for within the human rights statutes. The fifth chapter of the ‘Convention for the Protection of Human Rights and Fundamental Freedoms’1 stipulates that every individual has a right to safety and freedom. It outlines the provisions that govern human liberty and outlines the only times when personal liberty may be deprived especially in the event of procedures that are prescribed by law. It provides that people have the right to know through being told reasons to their arrest. This implies that prior to the arrest and being to custody for any case of violation to a country’s law, a person is entitled to full information. Detained persons and/or persons arrest ed on suspicion should be taken through trial within a reasonable time. It also provides for releases on conditions of appearing for trial. Detainees or persons in custody and whose rights to liberty are denied through slow trial have equal rights to quickened legal proceedings through which the lawfulness of their detention would be determined. The article also stipulates that under clear confirmation that any of the provisions under the article are deprived to any person under arrest or in detention, then he/she has legal and enforceable provision to compensation. However, the article also provides exceptional circumstances under which the human rights provision to personal liberty may be legally deprived in accordance to defined legislations. Therefore, in summary of the articles provision, all persons have the provisions by law to personal liberty and under the conditions provided for under which the liberty to a person may be infringed, then the deprivation must runs as per the law, continue for a reasonable period of time and must equally be proportionate. However, a critical analysis of the current legislations on terror, the suspects does suffer prolonged pre-charge detention even as compared to other suspects. The controls orders as well as the TPIM (Terrorism Prevention and Investigation

Letter of proficiency in English Essay Example | Topics and Well Written Essays - 500 words

Letter of proficiency in English - Essay Example Now, I recollected my childhood experiences not accidentally but because as I was studying English it turned out that few of my favorite 'foreign' words which I had conjured up by myself as a child turned out to be exactly like the real words in the real English language, which made me even more confident, notwithstanding the clearly accidental nature of this coincidence, that I was capable of intuitive understanding of languages. I believe this positive self-confidence, along with numerous other confirmations of the rightfulness of my decision to learn English like for instance the dominance of English content in Internet, only added to my enthusiasm and energy during my learning of this language. Regarding concrete ways of my study of English, perhaps the most important one for me was that I have been taught in English already starting from my primary education and up to my postgraduate education. In this way, I was able to simultaneously become acquainted with the grammatical rules of English, and to have practice in spoken language, which, as I now understand, requires somewhat separate skills.

CPA or a Contract Specialist Assignment Example | Topics and Well Written Essays - 1000 words

CPA or a Contract Specialist - Assignment Example There are two occupational areas I would like to pursue, and these are: to be a Certified Public Accountant (CPA) or a Contract Specialist for the government. Let me tackle each profession separately so I can present them individually and in greater detail. I’d like to be a CPA because the demand for this type of job has not diminished in the last 5 to 10 years. I also find this profession challenging and very interesting, and this career also offers a lot of possible options on the lateral level, and as you go up the occupational ladder.The educational requirements to be a CPA varies dependent on the State you are applying to. For some, a baccalaureate degree in Accounting would suffice. However, in others, additional Accounting courses in the graduate level would have to be taken and some other exams have to be passed. Still others require a Master’s Degree in Accounting or Business Administration.. Accountants deal with numbers a lot. Every company is usually depende nt on the accounting department for their financial statements, tax computations, salaries and wages among other things. CPAs are usually hired by private companies as full-time or part-time consultant, or are employed full-time in Accounting and Auditing Firms. From this end, accountants make great use of their time and talent in assisting individuals, corporations, government and private corporations in trying to make sense of all the figures which affect the company in more ways than one. Consequently, the ever-increasing requirement for CPAs is further intensified.

Electricity Generation Using a Wind Turbine Essay Example for Free

Electricity Generation Using a Wind Turbine Essay Wind turbines are machines built for generation of electricity. The electric power is generated by harnessing the wind speed to drive the shaft that connects to the gears assembled to amplify the amount of energy produced. Aside from wind power, other forces, like gravity and thermal energy, also affect the rotation of the blades, which in turn affect the electricity generation process. This research is aimed at creating a simple wind turbine that is capable of generating electricity. The process will be explained using the principles found in physics such as the law of gravity, electromagnetism, thermodynamics, and momentum. Materials and Method The wind turbine setup was created using these devices: hub, three fan blades, metal box, two sets of gears, copper wire, a permanent magnet and volt meter, two rods of different sizes and couple heat sinks. These devices were then assembled to a working wind turbine. First, the blades were attached at an angle of 20 degrees. Then the gears were connected to the metal hub. The gears were then connected to a permanent magnet that was used to generate the electricity. The magnet was coiled with 80 turns of copper wire (about ? inch) for generation of power. It was then spooled to a steel block which helped increase the voltage just like a transformer. Greased bushing was also set up between the two gears and the hub. The perforated cylindrical block was placed on both rods to serve as a heat sink. The second rod was bent at the tip to change cyclic motion to vertical motion to the magnet. Finally, the wind turbine was mounted on a 10 feet tall support above ground level and was observed. Discussion The wind turbine was observed to see how it can generate electricity or if it can. As the wind blew on the blades, they turned along with the shaft. The shaft was connected to the gears that were also connected to the permanent magnet. When the magnet moved, the volt meter needle deflected which meant it detected electric power from the wind turbine. The wind turbine was successfully set up and generated electricity. The process of converting wind energy into electric energy can be explained using some of the principles in physics: law of gravity, electricity and magnetism, thermodynamics, and momentum. While the whole setup depends on wind movements, other types of forces also affect the generation of electricity such as gravity and friction. Newton’s first law of motion states that â€Å"an object at rest will remain at rest while an object in motion will remain in motion. † This is also called the Law of Inertia or the resistance of an object to change its state of motion. Mass, being the property of matter, is used to measure the amount of inertia. This mass also causes gravitational field; the bigger the mass, the stronger the field. Consequently, in the presence of another object of different mass, their gravitation forces affect one another, that is, they attract one another. Earth is an example and the assembled turbine fan is the other object. Since the fan has smaller mass than the earth, it tends to fall to the earth or that the earth pulls it down. The force of attraction between earth and gravity is computed as mass multiplied by acceleration due to gravity (Wfan = mg); the result of which is also the weight of the fan. This concept can be used to explain why the turbine fan turns when the wind blows on it. Aside from the streamlined design of the blades allowing smooth air flow, the ‘pull’ force of gravity also helps the fan turn on its place or as long as it is mounted to the support. Next is electricity and magnetism. When the fan turned, the gears connected to the magnet also turned. We know from Hans Christian Orsted that electricity goes together with magnetism putting sense to the term electromagnetism. Electric wires do have magnetic properties and magnets also have electrical properties. This is can be shown in the wind turbine setup. The general principle in producing electricity using magnets and coils of wires is called electromagnetic induction. Faraday developed the law of electromagnetic induction stating that â€Å"the induced electromotive force in a closed loop is directly proportional to the time rate of change of magnetic flux through the loop. We already know that magnetic flux is the measure of quantity of magnetism considering the strength and extent of the magnetic field. Thus, the magnetic field of the permanent magnet and the rotating motion generates electricity. This explains how kinetic energy from the wind is converted to electric energy. However, not all of the kinetic energy from the wind movement is converted to electric energy. In other terms, the kinetic energy is not conserved. This is basically due to friction. Friction is not a conservative force. By saying conservative, we mean it can be converted to other forms without losing portions of the original amount. An example is the gravitational force. Any object that falls from a certain height above the ground with initial potential energy (PE) converts all of it to kinetic energy (KE) as it reaches down the level. Same with when the object goes up. The original amount of KE is totally converted to PE. Friction does not behave this way. For example, the initial energy of a pusher pushing a box one meter away cannot regain the energy consumed even if the box is returned to its initial position. This is due to friction. What happened to the lost energy? They all go as heat energy, that is, wasted energy. In the wind turbine, change in the temperature is observable, especially in the gears and the rods. This is because they are all in contact while utilizing the wind power to move. Because of friction, the gears and the rods will heat up in the long run. It can damage the setup, starting from the parts with intense friction. In order to counter this, a heat sink has to be installed. Conclusion The wind turbine was successfully assembled and electricity was produced. The electric energy was converted from kinetic energy derived from the wind movement. When the blades turn, the rods connected to the mechanism turned and by magnetic induction, electricity was produced. Wind power is then a good source of kinetic energy needed for generating electricity. I suggest we put up wind turbines to harness the kinetic energy of the wind. It can help minimize the cost of power generation and we can also avoid the adverse environmental effects of using petroleum products.

The New Product Launch Marketing Plan Essay Example for Free

The New Product Launch Marketing Plan Essay Introduction The new product launch marketing, is a product, it has to be external to iPod, iPhone or any cell phone device. The product can send a message to display on the cell phone or iPod warning the user that the sound level is high dangerous to the ears. iPod Market needs and Market Growth. The current technology is focused on the electronic youth culture, in order to have a convenient product according to the actual customers’ daily life; engineers have designed sophisticated devices on its electronic artifacts. The music industry is not an exception, the music market is now replacing its CD for digital musical. Apple Inc. has developed an iPod device able to keep hundreds of music CD’s on it. It fits in small pockets, satisfying numerous customers’ needs for an easily portable device. The iPod has advantages like, it’s a small device, lightweight, cheaper than an iPhone with high-quality audio. It is an appealing choice for the enthusiastic customers that are looking for a high-fidelity sound and who are constantly looking for a high-quality music experience wherever they go. Also includes the Safe iPod Volume limit that lets the customer set the volume limit, depending on ear buds and headphones. SWOT Analysis When a company is about to launch a new product or improve upon an existing one, it is highly recommended that this type of analysis is done. SWOT stands for strengths, weaknesses, opportunities, and threats. Strengths and weaknesses are an inventory check on the company’s internal stance. Opportunities and threats are based on where the company stands on an external view point. â€Å"Distinguish between where your organization is today, and where it could be in the future. Keep your SWOT analysis short and simple, and avoid complexity and over-analysis since much of the information is subjective.† (Investopedia, n.d.) Strengths For Apple the company has had huge success in introducing a new innovative way to listen and download music. Both domestic and international markets are well aware of all Apple products. The lines are astounding when Apple releases a new product and the popularity is extremely vast. Apple’s strength lies in that popularity, the fact that millions of people have at least one of their products if not more than one. Weaknesses As popular as Apple is, sometimes their prices can be a little high for some of the average middle class socioeconomic class. On average, purchasing a mac book can set someone back a couple thousand dollars – easy. The iPad, iPod and iPhone are more of their items that are fairly reasonable, but some might have to save to purchase one. The recent change in the new product charging capabilities was a big letdown for many previous Apple customers. The change from their normal charger to the new 30 pin caused a vast amount of customers to repurchase chargers for their home and cars; or people had to buy adapters. Apple might want to consider their strategy in why the change was needed before implementing such a wide spread change. Opportunities Apple has the ability to create a new product that would allow for a safer way of listening to music. Many kids are now listening to movies and music on their devices at louder levels. Many parents will tell their children or teenagers to keep the music or movie at safe level, however, they do not always listen; and parents are not with their children or teenagers at all times. The opportunity is great for Apple to launch a device that would only allow the decibel levels to reach a safe limit. It could be in the way of something that is attached to the device or something innate in the device that could be part of a parental control. There is nothing on the market at this time, so Apple has the potential to tap into a market unknown and create something big. Threats While the market to create a product such as â€Å"Safe Play† would be great, the market may also not have enough demand to actually launch this product. Music should be played at safe levels to ensure that hearing loss does not occur; however, how many people will actually purchase this product. Is  there enough of a demand to offset the product costs, and will this product be worth the initial costs that it takes to market it and get it off the ground. Potential Competition With Apple being the leading company in the electronics market, there will always be companies trying to dethrone their success. An idea such as â€Å"safe play† would be great for Apple to develop a new device, this could garner new customers and keep current customers purchasing more. Samsung has always been the company to combat Apple the most, with their products being similar to Apple’s. Samsung is actually one step ahead of Apple with this current idea. In the newer Samsung phones—Galaxy S5, and Galaxy Note 3—when you have headphones plugged into your device, when you turn the volume up once you’ve reach a certain volume level there is a message that automatically appears on your phone to alert you about the causes of listening to loud music. Apple can now take somewhat of the same idea and make particular iPods with this feature. LG Electronics is another company that is continuously growing, and can possibly cause serious competition for Apple in the future. Along with Samsung and LG, HTC has been coming out with solid phone products that are catching customers’ eyes. Apple’s advantage is that they offer other products besides their phones. If Apple where to implement a new â€Å"safe play† technology, they can place this in all of their â€Å"I† products, iPod, iPad, and iPhone. Competition is something that no business can get away from, with Apple being the electronics giant that it is more and more companies will be attracted to take over within that market. The age of the Apple iPod and now the cellular phones with enough capacity to view movies or listen to songs has captured a significant consumer base. The product ideal to penetrate this potential market is a device that can be set to control safe levels of sound music. Tinnitus has been increasing as MP3 music era evolved. This problem has been known but nothing has been done to reduce the impact of listening to loud music. The constant ringing and loss of hearing is also a problem for young users. The device will have to be small enough to be portable and not distract customers. Easily attach to the headphones and allow the user three options, safe, manual, low. The product can be called â€Å"Safe Play†. Nothing guarantees the loss of hearing  but this device must be able to identify the decibels and reduce it to the recommended safe levels to prevent or reduce the effects of hearing loss. To date, only warning labels are what make the user the aware of the dangers of playing loud music over a long period of time. There is not product in the market addressing this problem to date. Justification for the product 10-question survey Safe Play is a product that will allow users to listen to music at decibels that is safe. By choosing a product that has not been identified in the market at the current time allows the business to enter the market with a monopoly type hold on the market. The rationale behind the choice of Safe play is to penetrate a new market by being the first to the potential overwhelming demand for product. The business can control pricing and allow for higher profit margins being the first to the introduction to the market. Thus when competitors try to penetrate the market there will be the existence of one business thus not allowing having such a control as original business. The business idea behind the SAFE Play product is to deliver a value that is conscious of the user and in return creating profit for the business. Survey 1 What age group will primarily use this product? 2 Is product going to be marketed to all users or to ages of consumers who do not like loud music? 3 What is the current trend of listening to music? CD player, car audio, portable devices, etc†¦ 4 What is the current average of the decibel that users listen to music? 5 Will product contain the user ability and accessibility to applications currently in high demand on the market today? 6 Do buyers want to have a safe mode of listening to music? 7 How will company deliver research to buyer to show buyer the potential harm of other devices? 8 How much is buyer willing to pay for this device? 9 Does the domestic and international markets have different buyer trends of how loud music is? 10 Does buyer care about safety? 11 How does buyer feel about listening to music at a safer level? Conclusion Learning Team A created a new product â€Å"Safe Play†. After the analysis of the factors that impact in the customers which determine the position thereof, it is essentially measured by SWOT, market growth and needs, as well as a survey to help with product development. This product, in turn, can and will be presented in the domestic and global markets. References Bell, D. (2014). Restrict volume on iPhone, iPod, and iPad. Retrieved from http://www.cnet.com Investopedia (n.d.) SWOT Analysis. Retrieved from http://www.investopedia.com/terms/s/swot.asp